1. Explain the 5-step listening process in chapter 3.  In a sentence or two ,

 
1. Explain the 5-step listening process in chapter 3.  In a sentence or two ,describe each step.
2. List the 6 fallacies about listening and then in a sentence or two, describe which one, in your opinion, is the most common fallacy and why.
3.  Which of the 5 types of listening do you need to work on and why?
 Introduction to Leadership (5th edition) by Peter G. Northouse: ISBN: 978-1544351599