While a mutually respectful relationship may be the norm, there are also tim

  
While a mutually respectful relationship may be the norm, there are also times when conflicts arise. Begin by reviewing Figure 15-6 on page 425 of your course text. (ATTACHED) Next, review the following scenario:
You have decided to take the children in your care on a field trip to the local library. You have received the approval of your program’s director and secured funds from your community partners for transportation. You provided the children with several reminders that their permission slips must be signed and returned or they will not be allowed to go on the field trip. You even placed phone calls to the parents who have not returned the permission slips by the due date. Many of the children have submitted their permission slips, with one exception. The morning of the field trip, you place the child in the room of a colleague and attend the field trip with the other children and chaperones. The next morning, the irate mother calls the program director and says that (a) you are unfair; (b) you knew she would let her child attend; (c) she never received the permission slip; (d) she did not listen to the voicemail you left reminding her to return the permission slip; (e) she wants to have a conference with you and the director.
1) How will you prepare for this parent conference?
2) Describe how you would apply the five steps, outlined in Figure 15-6, to this scenario.